Sa Reay Privacy Statement
I am pleased to welcome you to my private practice. I have found that clarity in regard to professional and business policy is essential in establishing a strong and trusting therapeutic relationship. My ability to be explicit in this regard and your willingness to discuss any issues of concern with me will support the work we do together. Please read this material carefully and ask for any clarification you need. Although therapy offers no guarantee of positive change, many people do find that it provides the safe space needed to explore, address and alleviate problematic patterns in behaviours, mood and thoughts.
Sa Reay is committed to protecting the privacy of an individual’s personal information. The following sets out how we aim to protect the privacy of your personal information, your rights in relation to your personal information managed by us, and the way we collect, use and disclose your personal information.
In handling your personal information, we will comply with the Privacy Act 1988 (Cth) (Privacy Act) and with the thirteen Australian Privacy Principles in the Privacy Act.
We have policies and procedures in place to ensure that:
The kinds of information we collect
Consumer personal information is collected to provide care and services. Personal information we collect could include your:
How we collect personal information
Participant personal information may be collected from:
We will collect personal information directly from you unless:
You can withdraw your consent at any time by contacting us; although you should be advised that this may impact on our capacity to provide services.
Purpose of collecting personal information
Personal information is collected for the purposes of providing care and services. The information may be used to:
Disclosure of personal information
We may disclose your personal and health information, for the purpose of your care and services, to:
We may not use or disclose personal information for a purpose other than providing care and services, unless:
We will not disclose your personal information to an overseas recipient.
Security of personal information
We take all reasonable steps to ensure that the personal information we hold is protected against misuse, loss, unauthorised access, modification or disclosure. We hold personal information in electronic forms in secure databases on secure premises and on secure, cloud-based technology, accessible only by our authorised staff.
Accessing the personal information that we hold about you
Under the Privacy Act, you have a right to access your personal information that is collected and held by us. If at any time you would like to access or change the personal information that we hold about you, or you would like more information on our approach to privacy, please contact us.
To obtain access to your personal information, you will have to provide us with proof of identity. We will take all reasonable steps to provide access to your personal information within seven (7) days from your request.
Records of current and past employees which are related to the employment relationship are managed in accordance with workplace laws. Privacy laws may apply to employee personal information if the information is used for something that is not related to the employment relationship between our organisation and the employee.
Privacy data breaches
In the event that your personal information is lost, stolen or subject to unauthorised access or disclosure, we will implement our Management of Data Breach Policy and Procedure.
All complaints regarding privacy can be lodged via our complaint handling process.
At all times, privacy complaints will:
You will be informed of the outcome of your complaint following completion of the investigation.
If you decide to email us please be advised that electronic mediums such as email are not secure, and I cannot guarantee the confidentiality in this form of communication.
In an effort to provide quality care, I may review your case with a consultant(s) following the guidelines of confidentiality to protect your identity. Consultation with colleagues helps me to provide the best counselling service to you. I receive monthly Professional Supervision to ensure I deliver a high standard of service to you.
If you have a complaint about my professional service, I hope you will speak to me directly so that the problem can be clarified and resolved. However, you have the right to file a complaint with The Australian Counselling Association.
ACA website: https://www.theaca.net.au/ACA
Phone 1300 784 333
CONTACT US Sa Reay Counselling welcomes your questions or comments regarding the Privacy and Disclosure Policy: Email Address: email@example.com Effective as of 28 September 2023