Privacy Statement

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I am pleased to welcome you to Sa Reay Counselling and Mental Health Training. I have found that clarity in regard to professional and business policy is essential in establishing a strong and trusting therapeutic relationship. My ability to be explicit in this regard and your willingness to discuss any issues of concern with me will support the work we do together. Please read this material carefully and ask for any clarification you need. Although therapy offers no guarantee of positive change, many people do find it provides the safe space needed to explore, address and alleviate problematic patterns in behaviours, mood and thoughts. 

Privacy Statement

Sa Reay is committed to protecting the privacy of an individual’s personal information. The following sets out how Sa Reay aims to protect the privacy of your personal information, your rights in relation to your personal information managed by Sa Reay, and the collection, use and disclosure your personal information. 

In handling your personal information, Sa Reay will comply with the Privacy Act 1988 (Cth) (Privacy Act) and with the thirteen Australian Privacy Principles in the Privacy Act. 

Sa Reay has policies and procedures in place to ensure that: 

• personal information is managed in an open and transparent way 
• the privacy of personal information of participants is protected 
• Sa Reay collects and handles personal information fairly 
• personal information collected is used and disclosed for legally permitted purposes only 
• there is regulated access to and correction of personal information 
• Sa Reay maintain the confidentiality of personal information through appropriate storage and security. 

The kind of information collected 

Consumer personal information is collected to provide care and services.  Personal information collected could include your: 

• name, address, telephone number and email address 
• date of birth 
• gender 
• advocate or emergency contact telephone number and email  
• health information 
• diversity status (ethnicity, lifestyle preferences). 

How personal information is collected

Participant personal information may be collected from: 

• you, the participant  
• your family members or significant others 
• your advocate 
• your doctor or other service providers or facilities. 

Personal information will be collected directly from you unless: 

• you give consent to collect the information from someone else  
• Sa Reay is required or authorised by law to collect the information from someone else  
• it is unreasonable or impractical to do so. 

You can withdraw your consent at any time by contacting Sa Reay ( jennie@sareay.com); although you should be advised that this may impact on capacity to provide services. 

Purpose of collecting personal information 

Personal information is collected for the purposes of providing care and services. The information may be used to:  

• provide support services  
• enable service providers and medical practitioners to provide care and services  
• Tailor workshops and courses to your needs

Disclosure of personal information  

Sa Reay may disclose your personal and health information, for the purpose of your care and services, to: 

• service providers who assist in providing care and services, medical practitioners, external health agencies such as the ambulance service, hospitals, the National Disability Insurance Scheme, and other relevant government organisations 
• a person you have nominated as being your advocate, e.g. parent, child or sibling, spouse, a relative, a member of your household, a guardian, an enduring power of attorney, or a person you have nominated to be contacted in case of emergency, provided they are at least 18 years of age. 

Sa Reay may not use or disclose personal information for a purpose other than providing care and services, unless: 

• you have consented 
• the purpose is related to providing care and services, and you would reasonably expect disclosure of the information for that purpose 
• Sa Reay believes on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to your life, health or safety or a serious threat to public health or public safety 
• there is reason to suspect unlawful activity and disclosure is required or authorised by law. 

Sa Reay will not disclose your personal information to an overseas recipient. 

Security of personal information 

Sa Reay takes all reasonable steps to ensure that the personal information we hold is protected against misuse, loss, unauthorised access, modification or disclosure. Personal information is held in electronic forms in secure databases on secure premises and on secure, cloud-based technology, accessible only by our authorised staff. 

Accessing your personal information held by Sa Reay

Under the Privacy Act, you have a right to access your personal information that is collected and held by Sa Reay. If at any time you would like to access or change the personal information held about you, or you would like more information on our approach to privacy, please contact Sa Reay ( jennie@sareay.com ). 

To obtain access to your personal information, you will have to provide proof of identity. All reasonable steps to provide access to your personal information within seven (7) days from your request.  

Privacy data breaches 

In the event that your personal information is lost, stolen or subject to unauthorised access or disclosure, we will implement our Management of Data Breach Policy and Procedure.   

Privacy complaints 

All complaints regarding privacy can be lodged via our complaint handling process. 

At all times, privacy complaints will: 

• be treated seriously 
• be dealt with as promptly as possible 
• be dealt with in a confidential manner 
• not affect your existing obligations or affect the commercial arrangements between you and us. 

You will be informed of the outcome of your complaint following completion of the investigation. 

Email Policy

If you decide to email us please be advised that electronic mediums such as email are not secure, and I cannot guarantee the confidentiality in this form of communication. 

Case Consultations

In an effort to provide quality care, I may review your case with a consultant(s) following the guidelines of confidentiality to protect your identity. Consultation with colleagues helps me to provide the best counselling service to you. I receive monthly Professional Supervision to ensure I deliver a high standard of service to you. 

Complaints

If you have a complaint about my professional service, I hope you will speak to me directly so that the problem can be clarified and resolved. However, you have the right to file a complaint with The Australian Counselling Association. 

ACA website:  https://www.theaca.net.au/lodge-a-complaint.php

Phone 1300 784 333

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CONTACT US: Sa Reay Counselling welcomes your questions or comments regarding the Privacy and Disclosure Policy:  Email Address: jennie@sareay.com  Effective as of 15 May 2026